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Last updated October 19, 2025

Terms and Conditions

AGREEMENT TO OUR LEGAL TERMS

We are Salasto ("Company," "we," "us," "our"). We operate http://www.shubeklubek.com (the "Site") and the mobile application Shubek Lubek (the "App"), as well as any related products and services (the "Services"). Contact us at shubeklubek@salasto.com.

These Legal Terms constitute a legally binding agreement between you and Salasto concerning your access to and use of the Services. By accessing the Services, you agree to be bound by these Legal Terms. IF YOU DO NOT AGREE, YOU MUST DISCONTINUE USE IMMEDIATELY.

CHILDREN'S APP NOTICE: This application is designed for children aged 3-12 years. All users must have explicit parental or guardian consent. The paying subscriber (parent/guardian) is responsible for providing consent for data collection.

TABLE OF CONTENTS

1. OUR SERVICES

2.INTELLECTUAL PROPERTY RIGHTS

3. USER REPRESENTATIONS

4. USER REGISTRATION

5. PURCHASES AND PAYMENT

6. SUBSCRIPTIONS

7. REFUNDS POLICY

8. PROHIBITED ACTIVITIES

9. USER GENERATED CONTRIBUTIONS

10. CONTRIBUTION LICENSE

11. MOBILE APPLICATION LICENSE

12. SERVICES MANAGEMENT

13. PRIVACY POLICY

14. CHILDREN'S PRIVACY AND PARENTAL CONSENT

15. PARENTAL RIGHTS AND CONTROLS

16. PARENTAL GATES

17. DATA COLLECTION AND PROCESSING

18. ACCOUNT DELETION

19. TERM AND TERMINATION

20. GOVERNING LAW

21. DISPUTE RESOLUTION

22. DISCLAIMER

23. LIMITATIONS OF LIABILITY

24. USER DATA

25. CONTACT US

1. OUR SERVICES

The Services are designed for children aged 3-12 years and comply with applicable children's privacy regulations including COPPA (USA) and GDPR (EU).

Availability and Target Market 

The Services are primarily designed for and marketed to users in Iraq. However, the Services are available internationally and may be accessed from other countries.

2. INTELLECTUAL PROPERTY RIGHTS

We own or license all intellectual property rights in our Services, including all content, software, designs, and trademarks ("Content" and "Marks").

Your Use: Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial use only.

Your Submissions: By sending us feedback or suggestions ("Submissions"), you assign all intellectual property rights in such Submissions to us.

Your Contributions: The Services may allow you to create, submit, or post content ("Contributions"). All children's Contributions require parental gate verification before external sharing and are subject to content moderation.

3. USER REPRESENTATIONS

By using the Services, you represent that:

  • You are the parent/legal guardian with authority to consent on behalf of the child
  • All information you provide is accurate and current
  • You acknowledge this Service is for children aged 3-12 years
  • You will supervise your child's use appropriately
  • You will not use the Services for illegal purposes
  • Your use complies with all applicable laws including children's privacy laws

4. USER REGISTRATION

You agree to keep your password and Parental PIN confidential and are responsible for all account use.

Parental Verification: Registration requires parental verification through an OTP, App Store or Google Play subscription, and Parental PIN setup. We log consent events for compliance purposes.

By registering, you confirm you are the parent/guardian with authority to provide consent for data collection.

5. PURCHASES AND PAYMENT

We accept payment through:

  • App Store
  • Google Play

You agree to provide current, accurate purchase information and authorize charges to your payment method. We may change prices at any time. 

Our users will be charged in their country's currency according to App Store/Google Play pricing.

All pricing and currency conversion is managed by Apple and Google according to their policies. You are responsible for any currency conversion fees charged by your payment provider.

Parental Authorization: All purchases require parental gate verification.

6. SUBSCRIPTIONS

Billing: Your subscription continues and auto-renews monthly unless canceled. You consent to recurring charges without prior approval until you cancel.

Cancellation: Cancel through App Store or Google Play subscription settings. Cancellation takes effect at the end of the current paid term.

Note: Account deletion does not cancel subscriptions. Cancel separately through your platform (App Store/Google Play).

7. REFUNDS POLICY

Platform Refunds: All subscriptions are processed through App Store or Google Play. Submit refund requests directly to Apple or Google:

  • App Store: https://reportaproblem.apple.com
  • Google Play: Play Store > Account > Purchase history > Request refund

Accidental Purchases: We recognize children may make accidental purchases. For accidental/unauthorized purchases:

Request refund through your platform (App Store/Google Play) immediately

  • Contact us at shubeklubek@salasto.com if needed
  • We will cooperate with legitimate accidental purchase refunds

Refunds are subject to Apple/Google policies and typically process within 5-10 business days.

8. PROHIBITED ACTIVITIES

You may not:

  • Systematically retrieve data from the Services
  • Circumvent security features
  • Use information to harass or harm others
  • Use the Services unlawfully
  • Upload viruses or harmful code
  • Engage in automated use of the system
  • Impersonate other users
  • Bypass parental gates or controls
  • Share inappropriate content with children

9. USER GENERATED CONTRIBUTIONS

The Services may allow you to create, submit, or post content ("Contributions"). When you create Contributions, you represent that:

  • You own or have rights to the Contribution
  • The Contribution doesn't infringe third-party rights
  • The Contribution is not illegal, harmful, or inappropriate
  • The Contribution complies with these Terms

Children's Content: For children's Contributions (aged 3-12):

  • Used only for providing and improving the Services
  • Not used for advertising or marketing
  • Parents can request deletion anytime
  • Not shared publicly without parental consent
  • May be used in anonymized form for demonstrations

We may remove any Contribution at any time without notice if it violates these Terms.

10. CONTRIBUTION LICENSE

Adult Contributions: By posting Contributions as a parent/guardian, you grant us a worldwide, royalty-free license to use, copy, reproduce, and distribute such Contributions for any purpose.

Children's Contributions: For children's Contributions, you grant us a limited license to:

  • Host and display within the app
  • Process for app functionality
  • Use in aggregated, anonymized form for improvement

This does NOT include rights to use children's content for advertising, marketing, or commercial exploitation. Parents can request deletion at any time.

11. MOBILE APPLICATION LICENSE

If you access Services via the App, we grant you a limited, non-transferable license to install and use the App on devices you control, in accordance with these Terms.

You shall not: decompile, reverse engineer, modify, or use the App for commercial purposes.

Apple and Android: The license is subject to App Store and Google Play terms. Apple and Google are third-party beneficiaries of this license.

12. SERVICES MANAGEMENT

We reserve the right to: monitor the Services; take legal action against violators; restrict access to Contributions; remove excessive content; and manage the Services to protect our rights and users.

13. PRIVACY POLICY

Please review our Privacy Policy at http://www.shubeklubek.com/privacy-policy. By using the Services, you agree to our Privacy Policy.

Data Hosting: Services are hosted in Doha, Qatar. By using Services, you consent to data transfer to Doha, Qatar.

EU Users: We implement Standard Contractual Clauses for data transfers as required by GDPR.

US Users: We comply with COPPA regardless of hosting location.

14. CHILDREN'S PRIVACY AND PARENTAL CONSENT

Age Requirements: This app is for children aged 3-12. Parental consent required for users under 16 (EU) or under 13 (US).

Parental Consent: Before collecting children's information, we require explicit parental consent through App Store or Google Play subscription. Consent covers:

  • Child's name, age, gender (optional)
  • Selfie for avatar (optional, deleted immediately after generation)
  • Voice recordings (optional)
  • Story progress and achievements
  • Device and technical identifiers

Consent Management: Parents may review, modify, or withdraw consent through Parents Space.

15. PARENTAL RIGHTS AND CONTROLS

Parents Space: Parents can access data controls using their Parental PIN to:

  • View, edit, download, or delete child's information
  • Control notifications
  • Manage avatar and voice settings
  • Request account deletion

PIN Reset: Reset PIN through OTP verification to registered mobile number. For assistance, contact shubeklubek@salasto.com.

Data Requests: Request access, correction, or deletion by contacting shubeklubek@salasto.com. We respond within 30 days per applicable law.

16. PARENTAL GATES

The following require Parental PIN verification:

  • Sharing outside the app
  • External links
  • In-app purchases
  • Accessing Parents Space

Notifications: Parents control all notifications through Parents Space. All are opt-in. We do not send marketing to children.

17. DATA COLLECTION AND PROCESSING

Data Minimization: We collect only the minimum information necessary for the App to function properly.

Information Collected:

a) Account: Mobile number, Parental PIN, child's name/age/gender (optional)

b) Avatar: Temporary selfie (optional, deleted immediately), generated avatar

c) Voice: Recording samples (optional, can be deleted)

d) Usage: Story progress, achievements, choices

e) Technical: Device identifiers, IP address, session tokens

Processing Purposes: Personalizing content, generating avatars, tracking progress, ensuring security, complying with legal obligations.

No Advertising: We do not use children's information for behavioral advertising.

Data Retention:

  • Selfie images: Deleted immediately after avatar generation
  • Voice recordings: While account active; deletable anytime
  • Personal information: While account active
  • Technical logs: Up to 90 days
  • Account data: Deleted within 30 days of deletion request

Security: All data is encrypted and stored securely.

18. ACCOUNT DELETION

Parents may request deletion through Parents Space or by emailing shubeklubek@salasto.com.

Upon deletion:

  • Personal information deleted within 30 days
  • Child immediately logged out
  • All content removed

IMPORTANT: Account deletion does not cancel subscriptions. Cancel separately through App Store or Google Play.

19. TERM AND TERMINATION

These Terms remain in effect while you use the Services. We may terminate your account at any time for violating these Terms or applicable law.

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20. GOVERNING LAW

These Terms are governed by the United Arab Emirates law. We comply with COPPA (USA) and GDPR (EU) regardless of jurisdiction.

21. DISPUTE RESOLUTION

Disputes submit to Dubai, UAE courts. We may also bring proceedings in your country of residence.

Contact us at shubeklubek@salasto.com before legal action to resolve informally.

22. DISCLAIMER

THE SERVICES ARE PROVIDED "AS-IS" AND "AS-AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED. WE ARE NOT LIABLE FOR ERRORS, INTERRUPTIONS, SECURITY BREACHES, OR THIRD-PARTY CONTENT.

23. LIMITATIONS OF LIABILITY

WE ARE NOT LIABLE FOR INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES. OUR LIABILITY IS LIMITED TO THE AMOUNT PAID BY YOU OR $100, WHICHEVER IS LESS.

This does not affect statutory rights under children's privacy laws that cannot be waived.

24. USER DATA

We implement reasonable security measures to protect children's information.

Parents are responsible for:

  • Supervising child's use
  • Keeping Parental PIN confidential
  • Ensuring adequate device connectivity

Parents can view, download, edit, and delete the child's data through Parents Space.

25. CONTACT US

Salasto

DIFC, Gate Village 8

Dubai, UAE

Email: shubeklubek@salasto.com

Or contact us using the contact form

For privacy inquiries, data requests, refunds, or support, email us with a clear subject line.

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